This document establishes the pre-contractual information related to contracts concluded at a distance on the website www.medifilanis.ptreferred to in Article 4 of Decree-Law No. 24/2014 of 14 February, and of all subdomains / sub -websites. The General Terms and Conditions presented here apply to all offers contained in this website - also called "website" or "website" - issued by Medifilanis- Comércio de Artigos Médicos, Lda., Owned by Medifilanis- Comércio de Artigos Médicos, Lda hereinafter referred to as Medifilanis- Comércio de Artigos Médicos, Lda, headquartered at Rua Fernando Pessoa, 56 Gião VFR, with 505806843, which is also its registration number at the Commercial Registry Office of Santa Maria de Feira, with the share capital of € 10,000.00.
These General Terms and Conditions apply equally to all agreements and relationships concluded between Medifilanis- Comércio de Artigos Médicos, Lda and any Customer who places orders through this website.
Medifilanis- Comércio de Artigos Médicos, Lda only accepts product orders through this website, subject to the present conditions of sale. The general conditions of sale are the only ones to apply and replace all other conditions, except prior agreement, express and in writing. Medifilanis- Comércio de Artigos Médicos, Lda. reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any advance notice, so it is necessary that these are consulted each visit to the website www.medifilanis.pt (hereinafter referred to as "site"). We consider that whenever an order is validated, the Customer is automatically accepting our General Terms and Conditions.
The Medifilanis- Comércio de Artigos Médicos, Lda. also reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and general conditions of use, with the exception of contracts already executed and in execution.
The user undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the website for activities contrary to the law, morals and good customs, or the rights and interests of third parties.
2. Means of Payment
The available means of payment are:
Prior bank transfer (requires sending proof of payment firstname.lastname@example.org with the order number in the subject)
ATM reference (only available for Portugal)
Medifilanis- Comércio de Artigos Médicos, Lda. accepts payment by Visa, MB, PayPal and bank transfer. You can pay quickly and securely, using your PayPal account or your credit or debit card. If you wish to pay by ATM, you will receive the respective details at the time of purchase. If you want to pay by bank transfer, you must send proof of payment to the email@example.com an indication, in the subject, of the order number.
All transactions are encrypted and 100% secure.
After making the payment, you will receive an order confirmation email.
The availability of the products presented on the website is limited to the existing stock at each moment. Prices and other descriptions are subject to change without notice, including due to stock replacement.However, the Medifilanis- Comércio de Artigos Médicos, Lda. undertakes to apply the rates and prices indicated at the time of placing the purchase order.
In the case of the occurrence of a computer, manual, technical, typographical or other error, which causes a substantial change not foreseen by the Medifilanis- Comércio de Artigos Médicos, Lda. in the sale price to the public, in such a way that it becomes exorbitant or manifestly insignificant, the purchase order will be considered invalid and canceled.
The costs of the shipping service may be borne by the user and buyer (free from orders over 150 €), and add to the total value of the selected products. The user will be informed of these charges before confirming his order and completing the purchase process.
Prices are shown in euros and include the respective fees and taxes (VAT). The prices indicated are exclusive for purchase through this website. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company when the amount is charged to your account. Please note that the rate used by your bank or credit card company may not be the exact rate as stated at the time of purchase. The price of each includes VAT in Portugal (the rate in force), but excluding shipping costs.
For other countries, prices do not include additional taxes, duties or fees regulated by any other applicable legislation. If necessary, the Customer will therefore have to forecast customs costs for imports, pay taxes and fees that may occur in the country of import.
4. Exchanges and Returns
Returns / exchanges must be made within 14 days of receiving the item (s) (commonly known as the cooling off period), and the items must be accompanied by the respective invoice and original packaging. Only returns of articles that do not show signs of use will be accepted.
In the event of non-compliance with these conditions, the Medifilanis- Comércio de Artigos Médicos, Lda. reserves the right to refuse to return items.
To start the return / exchange process:
as a mandatory condition, the Customer must request via email the return / exchange of the product to firstname.lastname@example.org
you will receive an email from Medifilanis- Comércio de Artigos Médicos, Lda. with instructions to send the article (in cases of free Contract Resolution, the return shipping costs are borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14 of February) ;
the refund will only be made after checking the condition of the product and within a maximum period of 14 days after receiving it;
the refund is made in the same way the order was paid for. For this, the Customer must provide a NIB so that the return can take place more quickly.
In case of exchange situations due to anomaly / defect of the product, the costs of resending the product are borne by the Medifilanis- Comércio de Artigos Médicos, Lda.
Any and all orders may be canceled in the following situations:
the ordered products are discontinued, not available for delivery or due to the wrong price insertion;
Customer data is insufficient or false;
non-payment of the order within the stipulated period.
6. Treatment and Security of Personal Data
In compliance with the provisions of the Personal Data Protection Law, the Client of Medifilanis- Comércio de Artigos Médicos, Lda. and the user of the website may, at any time, exercise the rights of access, rectification, cancellation and communication of their data through the following ways: in the area of the website designated by “My Account” or through email@example.com. If you want to cancel your e-mail, you must do so using the e-mail address found in our database, otherwise we will be unable to remove it.
The Client authorizes Medifilanis- Comércio de Artigos Médicos, Lda. to process your personal data in an automated manner, including all disclosed at the time of registration on the website, for the purposes necessary for contracting with it, management and execution of purchases and respective registrations, access control, including the use of "cookies" technology ", which can be accessed by service providers and suppliers of Medifilanis- Comércio de Artigos Médicos, Lda., namely, accounting and auditing companies.
The Client authorizes Medifilanis- Comércio de Artigos Médicos, Lda. to disclose personal data to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, however, the Client may oppose such disclosure in the field existing in the site designed for that purpose.
7. Other Rights and Responsibilities
Each registered Customer will choose a Username (email) that is unique, personal and non-transferable. The password is chosen by the Client at the time of registration and must be kept secret.
All website data and content, including trade marks, are the exclusive property of Medifilanis- Comércio de Artigos Médicos, Lda. or third parties and as such protected by law.
All products presented on the website are described as accurately as possible. However, users should carefully read their descriptions and, if in doubt, they should contact Medifilanis- Comércio de Artigos Médicos, Lda. through web web@medifilanis.
Medifilanis- Comércio de Artigos Médicos, Lda. will not be responsible for damages and inconveniences resulting from the use of the Internet, including, for example, as a result of the disruption or deficiency of the service and access, external intrusion or the presence of computer viruses, or any case of force majeure.
The newsletters sent by e-mail are intended to disseminate promotions and general information about Medifilanis- Comércio de Artigos Médicos, Lda.. The Customer may receive the Newsletter, from the moment he subscribes.
8. Warranty and after-sales service
The guarantee of Medifilanis- Comércio de Artigos Médicos, Lda. is valid for 2 years from the date of purchase. During the warranty period, the product with a manufacturing defect will be repaired free of charge or replaced with a similar model, in the event that its repair is not possible.
The product must be accompanied by the respective purchase invoice. Items subject to deterioration, oxidation, loss or loss, defects caused by blows, improper use, improper conservation and cleaning, neglect, improper handling, modifications are excluded from the warranty. , unauthorized repairs, accidents or normal wear and tear.
9. Applicable Law and Competent Forum
Any agreements and documents, to which the present conditions of sale apply, are regulated by Portuguese Law. For the resolution of disputes arising from any agreements or documents, to which the present conditions of sale apply, the jurisdiction of the District of Aveiro is competent, with express waiver of any other.